Our Services
Air Source Heat Pump Repair
Rapid diagnostics and manufacturer-compliant repairs for air source heat pumps across Norwich and Poringland — getting your heat pump running safely and efficiently, fast.
About This Service
Air Source Heat Pump Repair
Norwich Heating Services offers fast, reliable air source heat pump repair for homes across Norfolk. Martyn diagnoses refrigerant faults, frozen or blocked external units, faulty sensors and control errors, then carries out manufacturer-compliant repairs — prioritising homes without heating or hot water, with clear fault reports and honest advice on repair versus replacement. All work follows MCS guidance and comes with full paperwork and safety checks.
57 Five-Star Reviews
Our Process
How It Works
Call & Triage
Contact with fault details and error codes — emergencies are prioritised with practical advice to limit damage before arrival.
On‑site Diagnostics
Full system checks are carried out using manufacturer diagnostics, covering refrigerant status, airflow and sensors — with repair options and timescales explained clearly.
Repair, Test & Handover
Manufacturer-compliant repairs or part replacements are completed, performance tested, a clear fault report left and servicing advised to prevent recurrence.
Benefits
Why Choose us for Air Source Heat Pump Repair?
Local, 20‑Year Experience
Two decades of hands‑on heating work across Norwich and surrounding Norfolk means practical solutions for Norfolk terraces, bungalows and larger homes.
Manufacturer‑Compliant Repairs
Working with Mitsubishi Ecodan, Samsung, Vaillant, Daikin and other major brands — sourcing approved parts and following MCS and manufacturer guidance.
Safety & Peace of Mind
Gas Safe registration, MCS certification and £5 million public liability cover protect you and your property during repair work.
Fast, practical ASHP repairs for Norfolk homes. Whether the external unit has iced up, the indoor controller shows error codes or the system is struggling to reach temperature, targeted diagnostics and straightforward fixes restore heating and hot water quickly — minimising disruption across Poringland, Norwich, Wymondham and Dereham. All work is recorded with clear paperwork, and honest advice is given on whether a repair or planned replacement is the most cost-effective route.
Common faults we repair include:
Frozen or blocked outdoor units and poor airflow
Refrigerant leaks or low charge (diagnosis and manufacturer‑approved repair actions)
Faulty sensors, valves or circulation pumps
Control board errors, communication faults and error codes
Unusual noises or reduced system efficiency
57+
Five-Star Reviews
12
Specialist Services
7+
Industry Accreditations
6+
Areas Covered
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FAQ
Frequently Asked Questions
Properties left without heating or hot water are prioritised. Call with fault details and any error codes for advice on next steps — emergencies are fast-tracked, with arrival times depending on location and current workload.
Need an ASHP repaired today?
Call 07830 829741 or email info@norwichheatingservices.co.uk for fast diagnostics and a clear repair plan.